Book places now for the CCF Conference!

This year’s CCF Conference - with a choice of 24 sessions and 4 Masterclasses – will not only help you to identify the one issue that above all else you wish to tackle, it will more importantly provide you with the skills and mindset needed to change it. 

Day 1 timetable
Day 2 timetable
Download the CCF Conference Programme as a PDF



To add even more value to this year's conference offering, we are pleased to announce the launch of an additional Customer Strategy stream, in partnership with Customer Strategy magazine.

Covering a total of eight core issues from emotional engagement & employee behaviour, to defining your contact centre strategy and workplace culture & change management, this year’s programme covers the complete contact centre/customer service spectrum. 

You can create your own bespoke itinerary with single sessions at just £129.

Click here for pricing details

New for 2008, the CCF Conference welcomes the arrival of 4 Masterclasses! With a running time of 2 hours, delegates will be given the opportunity of further in-depth solutions, gleaning knowledge and advice from 4 highly influential speakers.

With the industry expertise of two leading publications, first-class educational content featuring valuable case-studies as well as noted industry speakers, this year’s annual Conference at Call Centre Expo & Customer Management Expo is not to be missed.

Book places now for the CCF Conference!


CCF Conference Gold Sponsor